Tuesday, October 1, 2019

Slow and costly, the T's elevator repairs are often delayed

The T's elevator repair delays are pushing buttons
The MBTA is deep into a multibillion dollar campaign of end-to-end fixes, from patching leaks and fixing crumbling stairs, to improving signs and cleaning stations, to adding sophisticated technology such as electronic fares and new signals that allow for faster subway service.

But the agency's track record with one component of its infrastructure — elevator repairs — has been marked by delays and expensive workarounds, leaving riders who depend on them to endure months of longer, inconvenient commutes, or arduous trips up often poorly maintained stairs.

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